Frequently Asked Questions

I requested an account haven't yet received an email. How long should I wait??
You should receive the email more or less immediately, certainly within five minutes. If you haven't received it within 20 minutes, you should start looking in your junk mail folder, or checking your spam filter. You need to ensure that you can receive emails from partnershipdesk.com (in particular from "info"). If you can't receive your temporary password, you will not be able to receive partnership offers later. Therefore, you must keep your spam filter and junk mail rules friendly to PartnershipDesk!
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Which browsers can I use?
PartnershipDesk has been tested with Firefox (1.5.08) and Internet Explorer (7.0). Both seem to work well, but there is a minor problem with Firefox in that when submitting a request, the tournaments page does not show the tooltips (rollovers) if there is a large number of tournaments. An earlier problem with IE wherein going back to a page after following a link generated a "Webpage expired message" has been fixed (in version 1.5.7).
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I can't find the event/session I'm looking for... Does that mean you don't have it listed??
First, make sure you're looking in the correct tournament. Sometimes, the events are split between seniors, I/N, open -- or between NABC+, NABC events, etc. Second, many events like side games are grouped together by their series. The series (events) themselves are listed by date, but this isn't necessarily the date of the session you're looking for. Finally, some of you are confused when you browse tournaments and events and you see that some events are hyperlinks (usually that shows as blue with underlines), whereas your event has no link. That just means the event doesn't have separately purchasable sessions. When you submit your request, you'll find it's there alright.
But what if an entire tournament is missing, or an event? In that case, there's a button which allows you to request that the event should be listed. We'll do our best to get it up there!
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Do I need javascript enabled in order to run PartnershipDesk?
[My browser says I don't have javascript enabled. Or, alternatively, I don't see the rollovers/tooltips on the menu bar.] No, it's not necessary to enable javascript, although you will be missing out on the tooltips and you won't be able to change your password. It's safe to turn it on for this site at least.
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Is there a way to see if anyone else is looking for a partner for a particular event, without going through the process of submitting my own request?
Yes: the Browse Tournaments and Events command shows you if any tournaments/events/entries are active, i.e. have players currently looking.
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Why can't I find any Senior/I-N events listed for a NABC/Regional tournament?
Because for big tournaments (Regionals and NABCs) we list separate tournaments for intermediates/novices, seniors, women. Thus an "Open" tournament lists only open events. However, note that sectionals and clubs do not list I/N events separately (and typically do not have senior events) so you may need to check the name of such an event to determine if it's restricted.
If you're not seeing the tournaments you expect to see when trying to submit a request, check that you have not turned off "OPEN" events in your profile.
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What would be a good choice of nickname in my player profile?
Choose something that partners you end up liking will remember, but not something that identifies you completely to every other user.
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Why is it so difficult to cancel a confirmed partnership?
Because we want to encourage players to honor the agreements they have made. If you withdraw from a bridge "date" with the cooperation of the other party involved, there will be no lasting effect -- but if you do it unilaterally, a record will be kept, potentially warning other players that you are not serious or reliable.
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I forgot which user identifier I used when I requested my account -- how do I find it out?
That's easy - it's the email address at which you received your password.
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When would I ever have more than one player profile for one email address?
There are several possible reasons to do this: Top
I have a question that you haven't answered here. Where can I get help?
Send an email to: support "at" partnershipdesk.com.
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Last updated: 2008/06/26